Frequently Asked Questions
Everything you need to know about d'Alba's premium skincare and services.
What is the signature ingredient in d'Alba products?
Our signature ingredient is the White Truffle, carefully sourced from Alba, Italy. It is rich in antioxidants and minerals to help nourish and firm the skin.
Are d'Alba products suitable for sensitive skin?
Yes, all our products undergo rigorous dermatological testing and are formulated to be gentle yet effective for all skin types, including sensitive skin.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return request.
Are your products vegan and cruelty-free?
Many of our best-selling items, including the First Spray Serum, are certified vegan by V-Label. We are committed to ethical practices and do not test on animals.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.